Shipping & returns information
At Maria Tucker Art, we want you to be absolutely delighted with your new artwork. We've outlined our shipping and returns policies here to ensure a smooth and satisfying experience from purchase to delivery. Your peace of mind is our priority.
Your questions answered
Find answers to our most common questions about how your beautiful art will reach you and what to do if you need assistance with a return or exchange. We're committed to making your experience with Maria Tucker Art as enjoyable as possible.
How will my beautiful new art be delivered?
For both UK and international orders, we utilise Royal Mail's reliable postage service. All shipments include a tracking service, and for higher value purchases, an additional 'signed for' option will be included to ensure secure delivery and peace of mind.
What are the typical delivery times?
While we strive to dispatch orders promptly, delivery times can vary. UK deliveries typically arrive within 5 business day and international shipments may take upto 28 days depending on the destination. You'll receive tracking information once your order is shipped.
What are the shipping costs?
Shipping costs are calculated at checkout based on the size, weight, and destination of your artwork. We aim to provide fair and transparent pricing for all our delivery services.
Can I track my order?
Yes, absolutely! All orders shipped via Royal Mail will receive a tracking number once dispatched. You can use this number to monitor the progress of your delivery directly through the Royal Mail website.
What if I'm not completely happy with my artwork?
Your satisfaction is paramount. If you are not entirely happy with your purchase from Maria Tucker Art, I am happy to provide a refund or replace your item(s). Please contact us within [[number]] days of receiving your order to discuss your options.
What if my artwork arrives damaged?
We take great care in packaging our art securely. However, in the rare event that your artwork arrives damaged, please contact us immediately at [[email]] or [[phonenumber]] with photos of the damage and the packaging. We will arrange for a replacement or refund promptly.
How do I initiate a return or exchange?
To initiate a return or exchange, please get in touch with us directly via email at [[email]] or through our contact page. We will guide you through the simple process and provide any necessary return labels.
Are there any items that cannot be returned?
Generally, all original artworks are eligible for return or exchange under our policy. Specific conditions may apply to custom commissions or personalised items, which will be discussed at the time of order.
Ready to bring art home?
We hope this information helps answer your questions about acquiring art from Maria Tucker Art. We're dedicated to ensuring your experience is as beautiful as the art itself. Explore our collections and find the perfect piece to enrich your space.